Delivery & Returns

Online transactions

Our checkout is Geotrust Verified Secure, and payments are safely processed by the eWay payment gateway, using 128-bit SSL encryption, so you can shop with confidence.

All transactions are processed in Australian dollars.

Deliveries

We use Austalia Post Wine Service for deliveries nationwide.

Delivery cost is calculated per case, depending on where you live:

$5 per 6pk or $8 per 12pk

Sydney, Melbourne, Brisbane, Adelaide and Perth

$8 per 6pk or $12 per 12pk

Most other metro incl. Newcastle, Godford, Woolongong, Canberra, Geelong, Ballarat, Gold Coast, Ipswich, Sunshine Coast plus SA Country

$10 per 6pk or $15 per 12pk

All other areas incl. NSW Country, Victorian Country, Queensland Near, Mid and North Country, WA Near & Far Country, Tasmania, Darwin, Alice Springs, Northern Territory Remote, Christmas & Coco Islands, Norfolk Island and Aust. Antarctic Territories.

For deliveries outside Australia, please contact the Qwoff Team via email or freecall 1300 920 300.

Your Satisfaction Guarantee

We want you to enjoy your wine. And so we give you our Qwoff Cellars money back guarantee:

If a wine you’ve ordered a wine that is faulty or you are in any way not happy with the quality, we will provide you with a full refund for the value of that wine, or we’ll arrange for a replacement.

You just have to contact us via email or call one of the Qwoff Team on 1300 920 330.

Qwoff Pty Ltd
ABN: 68 123 753 480
PO Box 7240, Hutt Street, Adelaide SA 5000